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Refund Policy

Last Updated: Oct 26, 2023

At Synergy Cleans, we are committed to providing high-quality cleaning services to our customers. We understand that there may be circumstances under which you need to request a refund. This Refund Policy outlines the conditions and procedures for refund requests.

Service Satisfaction

Our primary goal is to ensure your satisfaction with the cleaning services we provide. If you are dissatisfied with the quality of our service, please contact us immediately. We will work to address your concerns and, if necessary, arrange for a re-cleaning at no additional cost.

Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

  • Personal Information

    • Contact Information: Such as your name, email address, phone number, and physical address.
    • Account Information: When you create an account with us, we may collect a username and password.
    • Payment Information: When you make payments for our services, we may collect payment card information or other financial details.

  • Usage Information

    • Log Data: We collect information regarding your interactions with our website, including your IP address, browser type, pages visited, and the date and time of your visits.
    • Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences and behaviors.
    • Service Information: Information related to the cleaning services you request, including property details, cleaning preferences, and special requests.

Refund Eligibility

  • Refunds may be eligible under the following conditions:
    • You are not satisfied with the quality of the cleaning service.
    • The cleaning service was not performed as specified in your booking.
    • Our team did not arrive at the scheduled time.
  • Refunds will not be granted under the following circumstances:
    • A re-cleaning has been successfully performed to address the issue.
    • The refund request is made more than [X days] after the completion of the service.
    • The issue is unrelated to the quality of the cleaning service (e.g., damage to property unrelated to cleaning, personal items missing).

How to Request a Refund

To request a refund, please follow these steps:

  • Contact Us: Email our customer support team at [email address] within [X days] of the service completion, providing the following details:
    • Your name and contact information
    • Booking details, including the date and time of the service
    • The reason for your refund request
    • Any relevant supporting documentation (e.g., photos)
  • Review and Assessment: Our team will review your request and assess its eligibility for a refund.
  • Notification: We will respond to your request within [X business days] to notify you of the decision. If your refund request is approved, we will process the refund according to the original payment method used for the service.

Refund Amount

The refund amount, if approved, will be determined based on the specific circumstances of your request. In most cases, a full or partial refund will be issued, as appropriate.

Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:

Address: 484 Lake Park Ave, Ste 280, Oakland, CA 94610

Phone: 123 456 789

Email: [email protected]

Thank you for choosing Synergy Cleans. Your satisfaction is important to us, and we aim to provide you with the best cleaning services possible.